Frequently Asked Questions
Haircare
Skincare
Ingredients
Sustainability
Shipping/Returns
General
Why does my hair feel so heavy/greasy after using your haircare?
When switching to Sulphate and Silicone free haircare, then can be a period where your scalp is rebalancing and adjusting its oil production. This passes eventually, but it you would like a little extra support with this, our Detox Shampoo can help speed up the transition to a naturally healthy scalp and hair. (it is also handy to use after swimming in Chlorinated pools, or to clean the hair from less-than-natural styling products. Or simply if you feel you need a deeper cleanse. Read more about the detox process here.
Why does my hair feels knottier and drier since using your haircare?
You are probably noticing the abcense of Silicones in our haircare. These are fequently used to add slip to products, but this is their only benfit and can actually build up over time, preventing the scalp and hair to absorb nutrients. This buildup can make hair dry, brittle, and more prone to breakage in the long run, especially for fine or chemically treated hair. Your hair will gradually adjust and become stronger and healthier. Read more about the detox process here.
Is the haircare suitable for scalp psoriasis, eczema and other related skin conditions
Seaweed has been known for generations to treat a lot of skin issues, such as Eczema and Psoriasis. Also, the herbs we infuse in our products help with these concerns too, our customers find that their symtoms are eased with our products.
What is the pH level of your shampoo and conditioner?
Our shampoo is 5-6 and our conditioner is 4.5 - 5.5 PH level.
Why don't you have a shampoo bar?
Our haircare goes beyond simply "free-from" as it delivers high levels of super-nutirents that can only be delivered in a liquid formulation.
Why do you say your bottle lasts up to 30-40 washes if it's only 280ml each bottle?
Our pumps distribute a 1.6ml dose per pump so four pumps equals a 6.4ml dose and the bottles are 280ml, this means you get just over 43 washes of four pumps in a bottle
Why do your previous bottles say 250ml?
The labels do indeed state 250ml, but we actually discovered that they contain 280ml, so we have updated this now on our new printed bottles. Your bottles will contain 280ml, we just hadn't put that on the labels.
Will your purple shampoo stain my hair or shower, or leave a purple tint?
No - our natural pigments are carefully balanced to tone without leaving a purple haze or unwanted residue, even on porous or lightened hair. They rinse cleanly and gently.
Do your facial oils contain hyaluronic acid?
Our Facial Oils don't contain added hyaluronic acid or collagen, however, seaweed can actively boost skins natural collagen production. Hyaluronic acid is the main constituent of a family of polysaccharides, and there are naturally high levels of polysaccharides in seaweeds. These polysaccharides actively help to lock moisture into the skin.
Why does the seaweed soap melt easily?
Our soap is susceptible to water absorption due to the seaweed we infuse into it and we generally recommend allowing it to air dry between uses on a well draining soap dish. We suggest either cutting it in half and using it half at a time or we have some customers who use an upturned nailbrush to rest it on.
What type of seaweed do you use?
Fucus Serratus
What do you use to fragrance your products?
We use essential oils in our products for their gorgeous fragrance and potential skin & hair benefits. The percentage of essential oils we use is at sage levels for use, and all our products are independently safety assessed to verify this
What ingredients give the purple colour in your purple shampoo?
The natural purple hue comes from a blend of blue spirulina (a seaweed), radish extract, and Cape Jasmine fruit — all selected for their plant-based pigment and hair-friendly properties.
How are you sustainable?
Our seaweed, (and the herbs we use) is sustainably wild harvested by hand. Our harvesters only ever cut the top parts of the plants, this allows them to regenerate, a little like pruning your garden. Seaweeds grow up to ten times faster than land plants too. We use recyclable packaging and reusable pump tops and package our products in infinitely recyclable aluminium, glass and cardboard.
Do you do refills?
We are continually researching how to do this and avoid plastic, as of yet we have not found a solution.
What are the bottles made of?
Our bottles are made from safely-lined aluminium, a durable and lightweight material that's infinitely recyclable and kinder to the planet.
What are the aluminium bottles lined with?
The interior of our aluminium bottles is lined with a food-safe polyamide-imide resin, ensuring your product remains pure and uncontaminated while protecting the integrity of the bottle.
What are the lip balm and skin repair balm container made of?
These balms are contained in sturdy, recyclable tins and perfect for keeping your balm fresh and easy to take with you on the go.
What is your Renewal Facial Moisturiser jar made of?
Our Renewal Bio Moisturiser cream container is made of glass.
Why do you use brown paper now instead of the usual shredded white paper you are previously using?
We've switched to using 100% recycled brown paper because it's more eco-friendly than shredded white paper. It's easier to reuse, compostable, and aligns with our commitment to reduce waste wherever possible.
Are you leaping bunny certified?
We haven't been leaping bunny certified but we will certainly look into this as we are 100% cruelty free and endorsed by the Naturewatch Foundation.
Who do you send your parcels with?
All orders are sent using a Fully Tracked Delivery Service (Royal Mail 24 or 48 - 1st and 2nd class) and are delivered Monday - Friday (exc. Bank or Public Holidays).
How soon will my order arrive?
Your delivery time frame will begin from the following working day if the order is placed after 6pm. A signature is not currently required at the point of delivery.
Why can't I unlock my pump?
The pumps do have quite effective locking devices. If you hold the wide part just below the silver collar and then turn the pump, it should click and unlock. There is also a locking clip under the pump, remove to use and keep for travel use.
Do you have samples?
We don't offer samples, because we did not want to create lots more packaging, we do offer our 60 day, try at home, refund policy
Do you have any stockists?
We don't have any stockists/outlets and only sell directly from our website.
Where is your shop located?
Our premises in Penzance, Cornwall is where we make all of our skin and hair care products as well as our office. We don't actually have a physical shop, but you can purchase directly from us via our website.
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